Booking & Cancellation Policy
We value your time and our practitioners’ schedules. When you book a session, that “gravity-free” space is reserved exclusively for you.
1) Cancellation & Rescheduling
- 72-Hour Notice: Cancellations or rescheduling requests made more than 72 hours before your appointment time will be processed at no charge.
- Late Cancellations: Cancellations made within 72 hours of the appointment start time will incur full cost but you will be able to rechedule your appointment within 3 months.
2) No-Show Policy
- Missed Appointments: If you do not arrive for your scheduled session and provide no prior notice (“No-Call, No-Show”), you will be charged 100% of the scheduled service fee.
- Late Arrival: If you arrive late, your session may be shortened to ensure the next client can start on time. If you are more than 15 minutes late, it may be treated as a “No-Show” at our discretion.
3) Refunds
- Pre-paid Sessions: Payments for individual sessions are non-refundable but are fully transferable to a gift voucher or a future date if cancelled with 24 hours’ notice.
- Packages: Multi-session packs are non-refundable and non-transferable.
Important Disclaimers & Legal Notes
Medical Disclaimer
Dry Floating is a wellness service intended for relaxation and recovery; it is not a substitute for professional medical advice, diagnosis, or treatment. If you have a serious medical condition, please consult your doctor before booking.
Right to Refuse Service
For the safety of our staff and guests, Blossom Wellbeing Group reserves the right to refuse service to anyone who appears to be under the influence of alcohol or drugs, or who displays symptoms of a contagious illness.
Personal Belongings
While we provide a secure space for your session, Blossom Wellbeing is not responsible for the loss or damage of any personal items brought into the facility. We recommend leaving valuables at home or in your vehicle.